Job Description

Scrum Master

Location:   Strong preference for Cincinnati, OH (Charlotte, NC acceptable). Candidates must be located within 60 miles of city (Cincinnati, Chicago, Charlotte).

Start Date:   Targeting Early May 2025

Duration:   Contract (with potential extension)

Position Summary:

One of our client is seeking a confident, experienced   Scrum Master   to support the   Retail Merchandising Services (RMS) ERP Rollout , a critical multi-year project impacting clients Distribution Centers. This role will support multiple RMS Scrum teams (potentially 20+ teams) and requires a proactive leader who can bridge gaps between Engineering, Product, and Program Management.

You’ll play a key role in fostering Agile best practices, removing impediments, and supporting high-performing, self-organized teams. The ideal candidate brings not just Scrum expertise, but also strong vendor management, assertive communication skills, and the ability to thrive in a complex, fast-paced environment.

Key Responsibilities:

• Guide, coach, and motivate multiple Scrum teams to drive high performance and team maturity.
  
• Organize and lead Scrum ceremonies: planning, daily standups, iteration reviews/demos, retrospectives.
  
• Facilitate discussions, conflict resolution, decision making, and drive alignment across teams and vendors.
  
• Support and enable cross-functional collaboration between Product, Engineering, and Program teams.
  
• Oversee and manage team scope, timelines, quality goals, and deliverables aligned to business objectives.
  
• Remove impediments and foster a trusting environment with an emphasis on productive conflict resolution.
  
• Coordinate and communicate team progress and metrics to leadership and across programs.
  
• Support and coach the Product Owner, ensuring effective backlog grooming and prioritization.
  
• Promote and reinforce Agile principles, SDLC standards, working agreements, and best practices.
  
• Adapt Agile practices (Scrum, Kanban) as needed depending on individual team dynamics.
  
• Assertively manage 3rd party delivery vendors to ensure accountability and quality outcomes.
  
• Foster continuous improvement through data-driven inspect-and-adapt cycles.
  

Skills & Experience Requirements:

• Scrum Master experience   in complex, large-scale enterprise environments (5+ years preferred).
  
• Hands-on experience   across Agile roles such as QA Engineer, Developer, or Product Owner strongly preferred.
  
• Proven ability to   bridge Engineering, Product, and Program Management   effectively.
  
• Strong background in   servant leadership , proactive gap recognition, and building team trust.
  
• Experience in environments requiring   flexibility across Scrum and Kanban   approaches.
  
• Excellent communication skills  — must be confident handling challenging team dynamics and resistant stakeholders.
  
• Strong vendor management   experience, particularly working with 3rd party delivery teams.
  
• Demonstrated ability to lead multiple agile teams simultaneously.
  
• Strong interpersonal skills and ability to work collaboratively with diverse teams and personalities.
  
• Ability to ramp up quickly, show initiative, and drive progress independently.
  
• Familiarity with ERP systems or enterprise retail technology rollouts is a plus
  

Personality Fit:

• Confident, positive attitude, solution-oriented.
  
• Handles challenging personalities and pushback with professionalism and persistence.
  
• Focused on gaining buy-in through influence rather than top-down direction.
  
• Proactive problem-solver who drives action and resolution.
  

Technical Environment:

• Flexibility using both   Scrum   and   Kanban   frameworks.
  
• Heavy interaction with   third-party vendors   and distributed teams.
  
• Coordination across hub locations (Cincinnati, Charlotte) and remote team members.
  
• Tools: JIRA, Confluence, Agile SDLC tools (preferred experience)
  

Job Tags

Similar Jobs