Job Description

Agnes is a restaurant and cheese shop inspired by the tradition of gathering around a table with loved ones to share a meal of good food, good drinks, and of course excellent cheese. Our inspirations are influenced by classic American regional cooking with a focus rooted in the Midwest. We aspire to take a humble approach faceted with nostalgia, comfort and sustainability. Agnes is the first effort by Chefs Vanessa Tilaka and Thomas Kalb to present Pasadena with a safe and intentional consortium that highlights talented makers, producers, artists, and hospitality professionals.

Job Purpose:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. To coordinate a minimum of a 4-table station to provide a dining experience that meets or exceeds our guest’s expectations. Provides food, beverage, service and hospitality that meets our standards and procedures.

Duties & Responsibilities:

• Reports to work on time and in correct uniform.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Obtains station assignments from the host or Manager at the start of the work shift.
• Performs all duties and maintains knowledge of all standards and procedures as stated in the training information.
• Welcome and greet guests. Treats all guests with our Hospitality culture – uses guests’ name when known, polite, courteous, warm and friendly.
• Inform guests of specials and menu changes. Make recommendations and answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our POS system which relays orders to the kitchen and bar.
• Ensure that food and beverages are delivered to guests in a timely matter.
• Perform side work at the start, during and at the end of each shift as required by service station assignment.
• Maintain and stock service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Involves managers when needed.
• Be ready and willing to assist fellow servers as situations arise.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Communicates to the manager on duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 6 – 8 hours and you may be asked to work overtime
• Work in a busy restaurant dining room environment, as well as outside dining area.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Always follow safety and sanitation rules and laws
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

• High school diploma or equivalent
• Communicate and understand the predominant language(s) of our guests.
• Minimum of 2 years of food serving.
• Basic knowledge of service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a POS system.
• Have working knowledge of food, beer, wine, liquor and common drink recipes.
• Food Handlers Certificate and RBS Certification required

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 7 hours).
• Be able to reach, bend, stoop and frequently lift up to 10 – 20 pounds

All gratuities are pooled, both credit and cash. All pooled gratuities are distributed at the end of each payroll cycle. The Back of House (BOH & Cheesemongers) is tipped by the Front of House (FOH) of each service tip pool.  Tip Pool calculation for each job category is based on points assigned for each specific job.

Employees will enjoy a 50% discount on their meal and non-alcoholic beverages. 

As an employee, you may purchase two (2) bottles of wine and two (2) bottles/cans of beer per month from us at cost. 

You may purchase retail items from the cheesery with 30% discount at any time.

We do not provide staff parking. Parking in the surrounding neighborhoods is free, metered, or structured. We recommend the De Lacey Parking Lot. 

 

Hours of Operation:
BRUNCH: Wednesday - Sunday: 10am - 2pm DINNER:   Tuesday - Saturday: 5pm - 9:30 pm 

 

Job Tags

Holiday work, Full time, Immediate start, Sunday, Saturday, Afternoon shift, Early shift, All shifts,

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